If you have a complaint about one26 Pty Ltd or one of our authorized representatives, and wish to lodge a complaint please contact the Complaints Resolution Officer at one26 Pty Ltd. 

Compliants Resolution Officers
Martial Peter – Chief Executive Officer (martialp@mbawealthadvisers.com.au)
Peter Hillis – Responsible Manager (peterh@one26.com.au)

Level 1, 126 Montpelier Road
Newstead  QLD  4006
Ph: 07 3352 9600     
Fax: 07 3352 9688 

Your Complaint
To assist us in handling your complaint in a timely and efficient manner please:

• Provide full details of the complaint including:
  • Full name and contact details
  • Investor/Account Number
  • Service/Product Provider
  • Adviser's name
• Provide all supporting documentation
• Clearly identify the resolution you are seeking

Once the complaint is received we will:

• Provide an acknowledgement within 48 hours
• Complete a full investigation into all matters raised
• Provide a full response within 45 days.

If you are not fully satisfied with this response, you have the right to take the complaint to an External Disputes Resolution scheme. One26 Pty Ltd is a member of the Financial Ombudsman Service (FOS).

Contact details for FOS are:
GPO Box 3
Melbourne  VIC  3001
Ph: 1300 780 808
Fax: 03 9613 6399
Email: info@fos.org.au
www.fos.org.au

FOS has limitations on their jurisdiction to deal with complaints, and you will need to discuss with FOS whether your complaint falls within their jurisdiction.